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🤝 Dealer Support

Comprehensive Support for Authorized ENGWE Dealers

QKEY LLC is committed to providing full operational, technical, and marketing support to help our authorized dealers grow their ENGWE business with confidence. From inventory access to after-sales service and local spare parts, our support system is designed for long-term partnership success.

1. Dedicated Dealer Service Team

Our professional dealer support team assists with:

  • Wholesale order placement

  • Inventory availability updates

  • LTL shipping arrangements

  • Product recommendations

  • Issue resolution & communications

  • ETA & restock notifications

Dealers receive priority service for all wholesale inquiries and orders.

2. Local U.S. Warehouse & Fast Fulfillment

All ENGWE wholesale orders ship from our Pomona, California warehouse, ensuring:

  • Faster delivery nationwide

  • Better freight rates

  • Reduced damage risks

  • Reliable restock supply

Dealers can also choose warehouse pickup for urgent orders.

3. 300+ Spare Parts In Stock

QKEY maintains one of the largest ENGWE spare parts inventories in the United States.

Dealers get:

  • Wholesale pricing on all parts

  • U.S. local availability—no waiting for overseas shipping

  • Faster after-sales service for customers

  • Access to parts diagrams and compatibility charts

This improves your service reputation and customer satisfaction.

4. Technical Support & Troubleshooting

Dealers have access to:

  • Model-specific troubleshooting guides

  • Repair videos & step-by-step instructions

  • Motor / controller / brake adjustment guides

  • Wiring diagrams

  • Dealer hotline for technical questions

Our team can also help diagnose issues through photos and videos submitted by your store.

5. Installation & Assembly Assistance

We provide:

  • Full installation manuals (PDF downloads)

  • Assembly tutorial videos

  • Component replacement guides

  • Setup best practices for new bikes

  • Safety checklists for customers

Dealers can also request on-site assembly support in certain regions (Los Angeles area).

6. Marketing & Sales Support

Dealers receive access to all marketing materials, including:

  • High-resolution product photos

  • Lifestyle images

  • Promotional flyers & posters

  • Social media content

  • Feature comparison sheets

  • Product videos & B-roll footage

  • ENGWE brand assets (logos, colors, typography)

This helps you advertise professionally without extra cost.

7. Preferred Dealer Pricing & MAP Protection

To protect your profit margins:

  • Dealers receive exclusive wholesale pricing

  • MAP (Minimum Advertised Price) ensures fair competition

  • Unauthorized discounting is prohibited to protect dealer profitability

Your margins stay strong, and the market stays stable.

8. Priority Restock Access

Dealers get:

  • Early notice of incoming containers

  • Pre-order opportunities

  • Reserved allocation during shortages

  • Monthly inventory updates

This ensures you never miss peak sales seasons.

9. Dedicated Account Manager (Optional)

Higher-tier dealers may be assigned a personal account manager to assist with:

  • Sales planning

  • Seasonal stocking strategies

  • Freight optimization

  • Local marketing collaboration