QKEY LLC is the official exclusive distributor of ENGWE electric bicycles in the United States. We manage U.S. inventory, nationwide shipping, parts availability, dealer support, and after-sales service from our warehouse in Pomona, California.

Yes. All ENGWE bikes and spare parts are shipped from our California warehouse.

Delivery times:

• West Coast: 2–4 business days
  
• Central U.S.: 3–5 business days
  
• East Coast: 4–7 business days

Yes. All ENGWE e-bikes include a 12-month manufacturer warranty, covered and honored directly through QKEY LLC for U.S. customers.

Warranty covers:

• Motor
• Controller
• Display
• Battery defects
• Frame defects
  

Wear-and-tear parts are not covered (tires, tubes, brake pads, grips, chains, cosmetic scratches).

QKEY LLC maintains a full inventory of 300+ ENGWE spare parts in our U.S. warehouse. Visit our Spare Parts page to request a specific part.

We accept:

• Credit/Debit Cards
  
• Shop Pay (installments available for most customers)
  
• PayPal
  
• ACH Bank Transfer (for B2B orders)

Yes. Shop Pay Installments allows eligible customers to pay in 4 interest-free payments or longer installment options.

Yes — we offer free shipping on all ENGWE e-bikes within the continental United States.

Local warehouse pickup is available by appointment at:

Pomona, CA
(Provide exact address once confirmed)

Unused e-bikes in original packaging can be returned within 14 days of delivery.
Return shipping fees apply unless the product is defective.

For safety reasons, batteries cannot be returned once used.

ENGWE bikes arrive 85% pre-assembled.

Final steps usually take 20–30 minutes:

• Install handlebar
  
• Install front wheel
  
• Adjust brakes (if needed)
  
• Install pedals
  

An assembly guide/video is included with each bike.

Once shipped, you will receive a tracking number via email.
You can also contact our support team anytime.