⭐ 1. Wholesale Orders Are Final Sale

All wholesale purchases are non-refundable and non-returnable, except in cases where:

• The wrong product was shipped
• The item is defective under warranty
• The shipment arrived damaged (DOA or LTL freight damage)

Due to the nature of wholesale distribution, we cannot accept returns for:

• Buyer’s remorse
• Overstock
• Unsold inventory
• Incorrect orders placed by the dealer
• Minor cosmetic imperfections

⭐ 2. Wrong Item Shipped

If you receive the wrong model, variation, or quantity:

You must report the issue within 48 hours of delivery.

Required documentation:

• Photos of the item
• Photos of packaging and labels
• Order number
• Serial numbers (if applicable)

We will arrange:

• Replacement shipment or
• Return label for the incorrect item

⭐ 3. Damaged or DOA (Dead on Arrival) Products

If a product arrives damaged:

Claims reported after 48 hours may not be eligible.

We will provide replacement parts or a replacement unit depending on the severity of the damage.

⭐ 4. Manufacturer Warranty Defects (1-Year Warranty)

If the issue is a warranty defect:

• File a claim through our warranty support system
• Provide photos/videos of the issue
• Provide proof of purchase and model/serial number

Warranty claims are reviewed within 24–48 business hours.

Upon approval, we will ship replacement parts at no cost.

Labor is not included.

⭐ 5. Returns Without Authorization

Unauthorized returns will not be accepted.

If a dealer ships back an item without our approval:

• The shipment will be rejected or
• The dealer will be responsible for return freight costs
• No refund will be issued

Always contact us before returning any item.

⭐ 6. Non-Returnable Items

The following items cannot be returned under any circumstance:

• Used or demo bikes
• Bikes with mileage
• Custom orders
• Special-order parts
• Clearance items
• Opened batteries
• Opened electronic components
• Spare parts purchased separately
• Accessories showing signs of installation

⭐ 7. Refund (If Applicable)

Refunds are only issued for:

• Incorrect charges
• Duplicate payments
• Orders canceled before shipment
• Special cases approved by management

Refunds are issued back to the original payment method only.

Processing time: 3–7 business days after approval.

⭐ 8. Order Cancellation

Once an order has been:

• Packed
• Labeled
• Loaded for LTL pickup
• Shipped

…it cannot be canceled.

Order cancellation must be requested within 2 hours of placing the order.

⭐ 9. Returns for Retail Customers (Your Customers)

This policy applies to wholesale dealers only.

Retail return policies for your customers are determined by you, the dealer.

We only accept warranty claims and defective issues, not customer returns.

⭐ 10. Contact Information

For assistance with refunds, returns, or claims: