Refund & Return Policy

QKEY LLC offers a 30-day return window starting from the delivery date. Products must be:

• Unused, unmodified, and in like-new condition
• Under 10 miles of total riding
• Returned with original packaging and accessories
• Accompanied by proof of purchase

• Used QKEY LLC over 10 miles
• Clearance or discounted items
• Damaged products caused by the user
• Accessories (unless DOA)
• Missing packaging or parts

• $150–$300 return shipping fee (depending on location)
• 5% processing fee for canceled orders before shipping
• Up to $300 restocking fee for used bikes

Email: qkeyllc@outlook.com with:

• Order number
• Reason for return
• Photos/videos of the bike
• Your contact info

Our team will provide a return authorization and instructions.