🔐 Privacy Policy

Last Updated: December 11, 2025

QKEY LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, apply for a wholesale account, place an order, or otherwise interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

• Full name

• Email address

• Phone number

• Billing and shipping address

• Company name (for wholesale/dealer accounts)

• Tax ID / Reseller Permit (for B2B registration)

• Payment information (processed securely by Shopify or authorized third-party payment gateways)

• Communications sent to us (emails, forms, support requests)

B. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time spent on pages

• Referring URLs

• Cookies and tracking technologies

C. Wholesale / Dealer Account Information

For approved wholesale accounts, we may additionally collect:

• Purchase history

• Order frequency

• Payment status

• Account tier or internal account notes

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2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing and fulfilling orders

• Verifying wholesale/dealer applications

• Managing dealer accounts

• Sending invoices and order confirmations

• Providing customer support and warranty services

• Improving website functionality and performance

• Fraud prevention and account security

• Complying with tax and legal obligations

• Sending marketing communications (only if you opt in)

We do not sell your personal information.

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3. How We Share Information

We may share your information only as necessary to operate our business:

A. Service Providers

• Shopify (e-commerce platform provider)

• Payment processors

• Shipping carriers (e.g., FedEx, UPS, DHL, LTL freight partners)

• Email communication platforms

• Technical service providers

These third parties are authorized to use your information only as necessary to provide services to us.

B. Legal Compliance

We may disclose information if required to:

• Comply with applicable laws

• Respond to lawful requests by public authorities

• Enforce our legal rights

• Prevent fraud or security threats

We do not sell, rent, or trade personal information to third parties.

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4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain login sessions

• Enable wholesale pricing visibility

• Improve website speed and functionality

• Analyze traffic and user behavior

• Personalize user experience

You may disable cookies through your browser settings. However, some website features may not function properly without cookies.

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5. Data Security

We implement industry-standard safeguards to protect your information, including:

• HTTPS encrypted transmission

• Secure payment gateways

• Restricted administrative access

• Routine system monitoring

While no system is completely secure, we take reasonable measures to protect your data.

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6. Data Retention

We retain personal information only as long as necessary to:

• Maintain dealer accounts

• Fulfill transactions

• Provide warranty and support

• Comply with accounting, tax, and legal requirements

You may request deletion of your personal information, subject to applicable legal retention obligations.

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7. Your Privacy Rights (California Residents – CCPA)

If you are a California resident, you may have the right to:

• Request disclosure of personal data collected

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt-out of certain data processing activities

• Opt-out of marketing communications

To exercise these rights, please contact us at:

📩 sales@qkeyllc.com

We will verify your identity before processing requests as required by law.

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8. Wholesale & Dealer Confidentiality

For approved wholesale partners:

• Dealer pricing, purchase history, and account details are strictly confidential

• We do not share dealer data with competitors

• Wholesale access requires approved authentication

• Business data is protected under internal confidentiality controls

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

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10. Marketing Communications

You will only receive marketing emails if you opt in.
You may unsubscribe at any time using the link provided in the email footer.

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11. Policy Updates

We may update this Privacy Policy periodically. The revised version will be posted with an updated “Last Updated” date.

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12. Contact Information

If you have questions about this Privacy Policy, please contact:

QKEY LLC
2280 Valley Blvd
Pomona, CA 91768
United States

📩 Email: sales@qkeyllc.com