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🔐 Privacy Policy
Last updated: [12-11-2025]
QKEY LLC (“we,” “our,” or “us”) operates this website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, create an account, place an order, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
A. Information You Provide to Us
- Name
- Email address
- Phone number
- Billing and shipping address
- Company name (for dealer accounts)
- Tax ID / Reseller Permit (for B2B registration)
- Payment information (processed securely through Shopify or third-party gateways)
- Messages and communications sent to us
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device type
- Browser type
- Pages viewed
- Time spent on the site
- Cookies and tracking technologies
C. Dealer Account Information
For approved wholesale accounts, we may collect:
- Purchase history
- Order frequency
- Payment status
- Dealer tier or account notes
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Verify dealer applications and wholesale eligibility
- Communicate order updates, invoices, and notifications
- Provide customer support and technical assistance
- Improve website functionality and user experience
- Send marketing emails (only if you opt in)
- For fraud detection and account security
- Comply with legal and tax obligations
We do not sell your personal information.
3. How We Share Your Information
We may share your information with:
A. Service Providers
- Shopify (e-commerce platform)
- Payment processors
- Shipping carriers (FedEx, UPS, DHL, LTL freight partners)
- Email communication tools
- Technical support tools
B. Legal Requirements
We may disclose information if required to comply with:
- Law enforcement requests
- Court orders
- Fraud investigations
- Legal obligations
We never sell your personal data to third parties.
4. Cookies & Tracking Technologies
We use cookies to:
- Remember your login session
- Enable wholesale pricing visibility
- Improve website speed and performance
- Analyze traffic and usage patterns
- Customize user experience
You may disable cookies through your browser settings, but some site features may not function properly.
5. Data Security
We follow industry-standard practices to protect your personal information, including:
- Encrypted data transmission (HTTPS)
- Secure payment gateways
- Restricted administrative access
- Routine monitoring and vulnerability checks
No system is 100% secure, but we take all reasonable measures to protect user data.
6. Data Retention
We retain your information for as long as necessary to:
- Maintain dealer accounts
- Fulfill orders
- Provide warranty and support
- Meet legal, tax, and accounting requirements
You may request deletion of your data at any time (subject to legal retention rules).
7. Your Rights (CCPA & General Privacy Rights)
Depending on your location, you may have the right to:
- Request what data we collect
- Request a copy of your data
- Correct or update your information
- Request deletion of your data
- Opt-out of marketing communications
- Restrict certain data uses
To make a request, contact us at:
📩 support@qkeyllc.com
8. Wholesale Accounts & Dealer Privacy
For approved dealers:
- Your pricing, order history, and account notes remain confidential.
- We do not disclose dealer information to other dealers or competitors.
- Access to wholesale pricing requires approved login authentication.
Your business data is protected under strict internal controls.
9. Third-Party Links
Our site may contain links to third-party websites.
We are not responsible for their privacy practices or content.
10. Marketing Communications
You will receive marketing emails only if you opt in.
You may unsubscribe at any time using the link at the bottom of the email.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The updated version will always show the “Last Updated” date at the top.
12. Contact Us
If you have any questions about this Privacy Policy or need assistance, please contact us:
Privacy Policy
1. Information We Collect
QKEY LLC collects personal information such as your name, email address, shipping address, phone number, and payment details when you place an order or create an account.
2. How We Use Your Information
• To process orders and payments
• To provide customer support
• To send order updates and promotions
• To improve our website and services
3. Data Protection
We use encrypted payment systems and secure servers to protect your information. QkeyeBikes does not store full credit card details.
4. Third-Party Sharing
We only share necessary information with payment processors, shipping companies, and email service providers. We do not sell or rent your personal information.
5. Contact Us
For privacy-related questions, email us at qkeyllc@outlook.com.